Our FAQ’s

Subject

How long have you been in business?

35 years

How involved are you in the community?

Ed’s wife Laura is heavily involved in the community, most notably with the Goshen Library

What Area Do Your Serve?

Orange County, NY

What kind of guarantee or warranty do you offer?

We have a satisfaction guarantee, a manufacturer’s guarantee and an extended parts & labor guarantee

How can I save energy?

By having Astar come out to a Comprehensive Home Energy Assessment to determine how we can help you. You can also check out our Energy Saving Tips.

What can I do to lower my utility bills?

Again, Astar will come out to perform a Comprehensive Home Energy Assessment

What can you do for me to help control allergies & asthma?

We have an assortment of dehumidifiers, humidifiers & filters to help anyone

Do you provide Indoor Air Quality Solutions?

Yes

How can I make hot/cold rooms comfortable?

Astar treats your home as a whole system, not just individual rooms. When we do a Home Assessment we can determine how best to help you.

Have your employees had drug tests? Background checks?

Yes, every single one of them

Are you licensed? By whom?

Yes, by Orange County Electrical

How much liability insurance do you have per incident?

$1 million

Are you a member of the Better Business Bureau?

Yes

Do you employ NATE (North American Technician Excellence) certified technicians?

Yes

Are you a member of ACCA (Air Conditioning Contractors of America)?

Yes

What other training do you have?

Level 1 Thermography training through the Snell Group

Have your employees had drug tests? Background checks?

Yes, every single one of them

Do I have to be at home when you come?

It’s preferred, but not necessary for all service. However, we won’t enter a home where the only person present is under 18

Do you match your competitor’s pricing?

Apples to apples, any day of the week

What kind of training do technicians have?

Ongoing safety & technical training

Do you have any references?

We have over 40 years worth of satisfied customers

Are you family owned?

Yes we are & our employees are all treated like family

Do you provide same-day service?

Absolutely

What are your regular service hours?

7:00 am – 5:00 pm Monday-Friday and 8:00 am – 3:00 pm on Saturday

Do you provide after-hours service?

Yes

Do you charge extra after hours?

Not for our Service Agreement customers

Do you service all brands?

Most of them

Do you carry parts on your trucks?

Yes, the ones that are most frequently needed

How long will I have to wait if you don’t have the part?

That depends on the manufacturer, usually only a couple of days

How much do you charge by the hour?

A fair & competitive price

How much is a service call?

It depends on the product and the area in which you are located

Will you quote me a price in advance?

Guaranteed

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