Our FAQ’s
Subject
How long have you been in business?
35 years
How involved are you in the community?
Ed’s wife Laura is heavily involved in the community, most notably with the Goshen Library
What Area Do Your Serve?
Orange County, Sullivan County, Southern Ulster, and Dutchess County and Pike County, Pa
What kind of guarantee or warranty do you offer?
We have a satisfaction guarantee, a manufacturer’s guarantee and an extended parts & labor guarantee
How can I save energy?
By having Astar come out to do a Comprehensive Home Energy Assessment to determine how we can help you. You can also check out our Energy Saving Tips.
What can I do to lower my utility bills?
Again, Astar will come out to perform a Comprehensive Home Energy Assessment
What can you do for me to help control allergies & asthma?
We have an assortment of dehumidifiers, humidifiers & filters to help anyone
Do you provide Indoor Air Quality Solutions?
Yes
How can I make hot/cold rooms comfortable?
Astar treats your home as a whole system, not just individual rooms. When we do a Home Assessment we can determine how best to help you.
Have your employees had drug tests? Background checks?
Yes, every single one of them
Are you licensed? By whom?
Yes, by Orange County Electrical
How much liability insurance do you have per incident?
$1 million
Are you a member of the Better Business Bureau?
Yes
Do you employ NATE (North American Technician Excellence) certified technicians?
Yes
Are you a member of ACCA (Air Conditioning Contractors of America)?
Yes
What other training do you have?
Level 1 Thermography training through the Snell Group
Have your employees had drug tests? Background checks?
Yes, every single one of them
Do I have to be at home when you come?
It’s preferred, but not necessary for all service. However, we won’t enter a home where the only person present is under 18
Do you match your competitor’s pricing?
Apples to apples, any day of the week
What kind of training do technicians have?
Ongoing safety & technical training
Do you have any references?
We have over 40 years worth of satisfied customers
Are you family owned?
Yes we are & our employees are all treated like family
Do you provide same-day service?
Absolutely
What are your regular service hours?
7:00 am – 5:00 pm Monday-Friday and 8:00 am – 3:00 pm on Saturday
Do you provide after-hours service?
Yes
Do you charge extra after hours?
Not for our Service Agreement customers
Do you service all brands?
Most of them
Do you carry parts on your trucks?
Yes, the ones that are most frequently needed
How long will I have to wait if you don’t have the part?
That depends on the manufacturer, usually only a couple of days
How much do you charge by the hour?
A fair & competitive price
How much is a service call?
It depends on the product and the area in which you are located
Will you quote me a price in advance?
Guaranteed
