Air Conditioner Installation 'Thank You' Letter
We always enjoy hearing from our customers when they feel we have done an exemplary job. We recently received an email complimenting our salesmen and technicians on an A/C installation and would like to share it with you.
"Dear Mr. Engle,
I have lived in Warwick for 70 years and owned my home for for 55 years. I have wanted central a/c for many years but my wife didn't because she didn't want to see the ceiling vents in each room. A few weeks ago Dwight Herrmann called on us, answered all our questions and provided numerious a/c plans. He clearly understood my wife's concerns and brought a very low profile vent for her to see on the ceiling. Dwight and Adam gave her many reassurances and options and let HER decide on locations. Both Astar reps were very understanding and did not pressure her but did provide guidance.
On May 17,18 and 21st our system was installed by the most professional, polite technicians that have ever been in our home. They were neat, clean, quiet and very respectful. They would not let us buy them coffee, rolls or lunch. They took the time to answer our questions as they went about their work. We both would like to recognize and praise the professionalism of Ron, Ricardo, John and Adam. They are weclome back in our home anytime.
Jane and Richard W."