After every appointment, we send a satisfaction survey to our customers to make sure we're continuing to provide the best quality service. Here are some of the responses we've collected over the years:
"It is so rare to find a company like yours - not only does the owner think but he has managed to hire a work force that is also smart and creative ... I had (foolishly) asked an air conditioning specialist to look at the third floor AC problem (I think of your company as masters of HEAT, not AC) and their only solution was to rip out everything and start fresh. Your guy worked out a much better and more cost effective solution to my newest HVAC problem. It is fixed!
Also: I never got around to sharing with you that since you updated my main system a year and a half ago, we have compiled some statistics and we are spending about 1/2 of what we would have per year with the old system. The house is also immeasurably more comfortable than it had been.
-- Michael Hill
"Technicians Scott & John were prompt, courteous, clean and very knowledgable on the unit. Jeff is a great consultant and answered all of our questions. We are very pleased with the quality of work. Thanks!"
-- R. Bassford, Newburgh, NY
"Wow!! What can I say? From the A/C maintenance on my condo and my mother's condo to the servicing and installation of a new hot water heater for my mother, ASTAR is "service superior." From the individuals on the phone, to the repair people, the knowledge, patience, kindness and way we were treated is unparralleled in today's world! We could not have received better service! Thank you ASTAR!"
-- N. Scherwitz, New Windsor, NY
"Jeff helped tremendously in converting from oil to gas! Coming over and getting the job done quickly helped us save money on oil in short term and long term. Very pleased with Jeff and Astar! Great work!"
-- J. & J. Sitko, Goshen, NY
"Response to emergency call was excellent. Greg and John did a great job. Greg was awesome on following through and calling about the problem. John made sure after installing the part that there were no other problems!"
-- S. & J. Candela, Newburgh, NY
"Great job!! You guys were here in 20 minutes and my A/C back on in 30 minutes. Outstanding!! Thanks again - great job Adam!!"
-- J. & J. Pagan, Montgomery, NY
"My A/C went out just as a heat wave was beginning. Your technician came and had it working again before it actually got hot, which is very important as I work from home. Thanks!"
-- S. Kimmel, Washingtonville, NY
"John was very professional and courteous in every aspect of his task. He is an asset to your team."
-- J. Smith, Warwick, NY
"Very courteous tech, on time (actually earlier than scheduled), repaired A/C in a timeley manner. Tech was very knowledgeable in area of expertise. So far, VERY impressed with Astar."
-- A. Scrima, Westtown, NY
"Bruce was very courteous & is a great worker. I would recommend him to do the job again to someone else."
-- Mrs. Turer, Chester, NY
"The technician was on time, pleasant & professional. Took his time to answer all questions I had. He is definitely an asset to your company."
-- J. Myzhevech, New Windosr, NY
"The technicians are the most courteous and professional service people I ever have in my home - consistently good service"
-- B. Smead, Montgomery, NY
"From the lady who answers the phone to the technician who does the work, always a pleasant experience. I'd give them all a raise if I could. Thank you!"
-- N. Derosa, Middletown, NY
"You were very helpful and didn't make me wait days just to check my problem out, unlike another company I called"
-- C. & T. Shapiro, Monroe, NY
"A friend just had A/C installed [by another company] & was complaining about the mess. I never saw one drop of dust through the whole project [with Astar]. And...you respond quickly to any problems & keep at it until it is fixed. Thanks!"
--B. Zucker, Highland Mills, NY
"We have nothing but good things to say about the Astar techs that have come to our home. Other companies could take some lessons from your technicians. We have never veen disappointed. Thanks for the great service!!"
-- J. & L. Koval, Warwick, NY
"My experience with Astar was excellent. Everyone I had contact with was courteous and informative, and performed in a professional manner."
--S. Cuebas, Chester, NY
"Having a bad impression a few years ago with another comany, I was very impressed with the professional, courteous, experienced staff. My phone call was treated wonderfully as well - thank you"
-- R. McCoy, Middletown, NY
"Bruce does a great job, always. I am happy to have him come into my home as I know he provides top quality and courteously answers all my questions."
-- M. Presner,Warwick, NY
"Extremely pleased from beginning to end, and with follow-up call from Dwight. You're highly recommended by me. Thank you!"
--D. James, Newburgh, NY
"Everyone we dealt with was "over the top" as far as attention, information, & work ethic. In such a "get it done" world we live in it was great to have you take your time & do it all right the first time. Thank you."
--J. & W. Koury, New Windsor, NY
"Your middle of the night emergency response time is almost as fast as a Funeral Director's! Thanks for the great job."
--B. Nigro, New Hampton, NY
"I want to say thank you for a great experience.Your company and staff were great. The price and quality were excellent. The technicians were a pleasure to have in my home. I would recommend your company to everyone."
--J. Liles, Middletown, NY
"Astar is the best! I was travelling the day of the appointment, so I allowed the technician to access the home. Everything was completed as expected. I even got a confirmation call while I was stuck in traffic. Thanks!"
--J. Halasz, Florida, NY
"We appreciate your prompt, courteous response to our needs. We know after all these years we can count on you, Astar"
-- L. & E. Baerga, Goshen, NY
"Astar will always be my "go to" heating maintenance company. Bruce is the best!"
-- M. Mitchell, Warwick, NY
"Greg did a great job. He fixed a problem the other company couldn't find. Keep up the great work!!"
-- J. Schrammel, Middletown, NY
"Your technicians are efficient, polite, and answered any questions asked of them. I have never dealt with such ease and not feeling being taken advantage of."
--F.C., Newburgh, NY
"We have never experienced such a professional installation of any type. Having owned 3 homes over the years we know when something is really RIGHT - Astar- excellent in every respect. Thank you so much!"
-- B. & C. Denny - Warwick, NY
"The Astar staff went above & beyond to meet our heating needs. We appreciate everything Ed, Jeff, Adam & the technicians have done for us. Their expertise has given us peace of mind."
--T. & G. Miller, Slate Hill, NY
"I used a different company last year & their tech did not know what he was doing & nearly damaged my system more! Your tech was highly motivated & overwhelmingly trained. Thank you and I will tell every one I can about you."
--P. Rougex, Newburgh, NY
"I've always expected the BEST service & that's what I've ALWAYS recieved. Thank you."
-- R. Losey, Middletown, NY
"The technicians are always professional, friendly and well trained to do the job."
-- B. & F. Demundo, Monroe, NY
"Greg was a great tech & answered all questions & explained everything to me in detail. Thank you for a great job!"
-- D. Fix, Middletown, NY
"John is fabulous. Always reliable & courteous. He knows his stuff!!"
-- L. & S. Merin, Goshen, NY
"I love my air-conditiong. I always tell everybody that it was the best thing I've done to my house. Worth every penny of it. Very nicely done, neat & clean. Thank you!"
--M. Karasaridis, Middletown, NY
"Both technicians were very helpful & courteous. Thanks for a job well done."
--T. & C. MacFarland, Newburgh, NY
"Technician was attentive, respectful & knowledgable about product & service. Thank you."
-- P. Ramos, Florida, NY
"Donald, your tech, is a very respectful young man and goes the extra mile in his job."
-- E. Symons, Cornwall, NY
"The very best techs - every time! Value - great! Work - great! I ALWAYS refer Astar"
-- K. Ellig, Newburgh, NY
"Job was done in a professional and timely manner. Greg explained steps as he was doing them. This is a new system and was very educational."
-- C. Meeker, Newburgh, NY
"As always, I was extremely pleased with your service. I am always recommending your company to others."
-- P. Stahli, Warwick, NY
"John is another great example of Astar's quality staff. All of our questions/concerns were addressed. Thanks again."
-- C. & P. Hughes, Middletown, NY
"As always, service is excellent & prompt. We wouldn't use any other company."
-- R. Mastrocola, Otisville, NY
"I have always been pleased & satisfied with your work & will continue to contract your company. Thank you for your courteous service & attentions to details."
-- J. Ciarlanto, Newburgh, NY
"We were very pleased. When our air conditioning wore out, you were here to fix it in 2 hours. When you came to service us, we were not customers. We are now! Thank you"
-- D. & M. Mortin, Pine Bush, NY
"You cannot get a better tech than Bruce! He found the problem right away and solved it so it will not happen again. Astar has the best people - I had two "good" plumbers come first but they couldn't find the leak. Bruce came in & listened to what I observed & fixed the problem. I should have called Astar first!"
-- E. Sylcox, Montgomery, NY
"The teamwork at Astar was total professionalism, followed up by frequent phone conversations with Ed. Keep it up!"
-- J. Mazzeo, Montgomery, NY
"There is nothing bad to say about Astar, I have nothing but high praise for your company!!"
-- E. Torres, Newburgh, NY
"Thank you John, for allowing me to watch your preventative maintenance. I learned Astar's true value & your importance to the team. I will contact Jeremy regarding the tank replacement based on my experience with you!!"
-- J. Facciolla, New Hampton, NY
"As always, we were more than satisfied with our dealings with Astar. Whether on the phone or in our home, the people we deal with are kind, considerate and do excellent work. We have been customers for many years and hope to continue for many more."
-- D. & D. Solomon, Goshen, NY
"Nothing unusual about the service - outstanding! Great people working for Astar. True for everyone we've dealt with."
-- J. & W. Lakey, New Windsor, NY